Departure Services

 

 

At first contact our goal is to listen to the client’s needs, assist in all aspects of the moving process and ensure we meet and/or exceed the client’s expectations.

 

Information that the agent / team will seek prior to contacting the outgoing client (if the information is available):

 

- What division does the transferee work in and are they moving to another division within the company?

- What city are they headed to?

- Do they have a family?

- How long have they lived in town and specifically their current home?

- Which relocation company are we dealing with?

- How is the listing agreement to be handled (terms, commission base, length of contract, who signs the agreement)

- Who is to be the point of contact that the agent will be communicating with - our relocation company or theirs?

- What is the turn-around time that is expected for the ERC or BMA?

Our Team receives instruction from relocation that will provide an understanding of the key components of the client’s personal situation and the relocation company with which they are working. The transferee will feel that we have done our research ahead of time, which will provide an advantage during listing appointments when we are in competition with other companies.

 

 

Pre-Listing

The Team will prepare a summary binder of everything the Rule Team does to market and sell homes in the Indianapolis real estate market.  The transferee will be able to keep the binder as a reference.

The Team will prepare a “Market Analysis” on the client’s property including information on past sales and currently listed properties, secure all information needed to list the client’s property such as tax information, mortgage exemptions, current mortgage information, legal information, square footage, room sizes, lot size, etc.

The Team will consult with the transferee in pricing their home at a price that is appropriate for today’s market, review estimated net profit based on their choice of listing price and their payoff amount, review the listing contract and discuss terms and date for start of listing and showings, consult with the client in showing their home and help evaluate any staging or furniture rearranging to show the home at its best.

 

Listing

The Team will review the staging of the home and make final preparations and repairs, secure signatures on the listing agreement and all necessary listing documents, place the sign and flyer box in the yard, and place the electronic lockbox on the door.

The Team will take interior and exterior pictures of the home for the Marketing Book, flyers, Real Estate Multiple Listing System, the internet, and additional Home Magazine advertising.

The Team will secure and prepare information regarding the home and community for the color Marketing Book to be placed in the home, submit information to MLS (multiple listing system) and internet website, distribute flyers to all other Tucker offices advertising new listings and open houses, place ad on Talktotucker.com, Realtor.com, Zillow.com, Trulia.com, Facebook.com, Craigslist.com, and all other appropriate websites including any Team websites.

The Team will mail “Just Listed” postcards to the neighborhood, submit information to Tucker Talks Homes for publication, submit advertising for 1^st Sunday Open House, hold an open house and collect feedback from potential buyers, scan the MLS computer system for all entered prospects with a match to your home’s characteristics, contact agents via E-mail, flyers, phone calls, etc. to market property.

The Team will schedule a tour of the client’s home for Tucker agents in the Keystone office after sales meeting (for feedback purposes), follow up on office tour and any showing feedback, and inform F.C. Tucker Relocation about the client’s home.

The Team will send flyers to the agent on the F.C. Tucker Relocation Group, contact the client at the beginning of every week to inform them of all showings, feedback, and market conditions giving recommendations to improve the salability of their home.

The Team will Market the clients home to agents that have someone with an interest in their home, repeat different marketing techniques at different time periods, continue to keep current marketing media in place, repeat marketing to various agents, buyers, out-of-town clients, professionals, and mailing lists, stay in constant review of the market, get an offer, and prepare to close!

 

Transaction

The Team along with the third party relocation company will step the client through each phase of the home selling process including but not limited to price negotiations, inspection negotiations, closing documents, and possession.

When an offer to purchase is received, The Team will print out a detailed list of the seller’s expenses and net proceeds, discuss qualifications of the buyer, check the purchase agreement for completeness, negotiate the best price for the seller, prepare a calendar of key upcoming actions, explain all details and contingencies, and maintain rapport and communicate with the buyer’s agent involved in the transaction.

While the transaction is pending, The Team will obtain and review title insurance and survey, Review the inspection report, keep the seller up to date on pending details, follow up with the borrower’s lender, assist buyer’s agent with any problems relative to the sale, schedule and attend closing.

As the closing time nears, the Team will help facilitate final mortgage approval, insurance information, and provide a closing letter stating time, location, and utility information.

 

 

Closing

At the closing, The Team will discuss the proceeds and closing statement with the seller, attend the closing and answer all questions, coordinate possession of property, provide a closing packet including copies of all signed documents (in print and CD form), client feedback form, thank you card, and closing gift, explain pay-off, arrange for payment of expenses from closing proceeds, and coordinate the transfer of utilities and keys.

 

 

Follow Up

The Team will continually follow up with the client to ensure that the client has “a realtor for life”.